Connect Stripe with RaiseNow Hub

This article explains how to connect a Stripe account with RaiseNow Hub so you can offer card payments, Apple Pay, Google Pay, and SEPA Direct Debit in your Touchpoint Solutions.

Overview

To accept online payments via credit card, Apple Pay, Google Pay, and SEPA Direct Debit, your organisation must connect a Stripe account to RaiseNow Hub.

Once connected, Stripe can be enabled as a payment method in your Touchpoint Solutions. The connection is completed directly between RaiseNow Hub and Stripe.

How it works

Connect Stripe to RaiseNow Hub

1. Log in to RaiseNow Hub.

2. Go to Settings → Payment providers.

3. Find Stripe in the list.

4. Click Connect.

5. Follow the Stripe onboarding flow to complete the connection.

Once the connection is successful, the Stripe status changes to Active.

Stripe account types

There are two ways to connect Stripe, depending on whether your organisation already has a Stripe account.

Non-managed Stripe account

Use this option if your organisation already has a Stripe account.

• Log in using the email address registered with Stripe.

• The Stripe account is fully managed by your organisation.

• You can configure settings such as payout frequency directly in Stripe.

   

Managed Stripe account

Use this option if your organisation does not yet have a Stripe account.

• A new Stripe account is created during onboarding.

• The account is managed by RaiseNow.

• Individual Stripe settings, such as payout frequency or disconnecting the account, cannot be changed manually.

Connection status

Once the connection is successful the Stripe status in RaiseNow Hub changes from inactive to active.

Test mode configuration

Test mode is only available for Tamaro widgets. For Hub forms (Touchpoint Solutions), it is not possible to make test payments.

For Tamaro widgets: a Stripe test key is required if you want to process test payments with Stripe payment methods.

How to provide the test key

1. Log in to your Stripe account.

2. Go to the Stripe dashboard in test mode:
   https://dashboard.stripe.com/test/apikeys

3. Copy the public test key starting with pk_test_.

4. Contact our Customer Success team and include the following information:

• Name of your organisation
• Your email address
• Your Stripe test key
• Subject: Setup test mode for Stripe

Once configured, test payments can be created using Stripe payment methods in test mode.