How to reconnect your PayPal account

This article explains how to reconnect a previously disconnected PayPal account or connect a different PayPal account to RaiseNow Hub.

Overview

If you disconnect a PayPal account from RaiseNow Hub, you can reconnect it later or connect a different PayPal account at any time.

Once the connection is restored, you can re-enable PayPal payment methods in your Touchpoint Solutions.

Key points

• You can reconnect a previous PayPal account or connect a new one
• PayPal must be connected in Settings → Payment providers
• PayPal payment methods must be re-added manually to Touchpoint Solutions
• Touchpoint Solutions do not automatically restore PayPal after reconnection

How it works

Connect a PayPal account

1. Log in to RaiseNow Hub.
2. Go to Settings → Payment providers.
3. Locate PayPal in the list of available providers.
4. Click Connect.
5. Follow the PayPal authentication process to complete the connection. 

You can find detailed instructions in the article Connect PayPal with RaiseNow Hub.

Once completed, the PayPal account is linked to RaiseNow Hub.

Re-enable PayPal in Touchpoint Solutions

After reconnecting PayPal, you must manually add the payment method back to your Touchpoint Solutions.

Add PayPal to a Touchpoint Solution

1. Go to Touchpoint Solutions.
2. Select the Touchpoint Solution you want to update.
3. Click Edit.
4. Enable PayPal as a payment method.
5. Save the changes.

The Touchpoint Solution can now accept PayPal payments again.

Additional information

• Disconnecting PayPal removes PayPal payment methods from affected Touchpoint Solutions
• Reconnecting PayPal does not automatically reactivate those payment methods
• You can switch between different PayPal accounts by disconnecting and reconnecting