How to customize the PayLinks in RaiseNow Hub

This article explains how to use personalised PayLinks in RaiseNow Hub. It shows how to define amounts, prefill supporter data, and use references to simplify payments and track transactions.

Overview

PayLinks are direct links to a Touchpoint Solution. They allow supporters to complete payments or donations quickly and with minimal effort.

Each PayLink is created automatically and can be customised by adding parameters to the URL. This allows you to tailor the payment experience to specific use cases.

You can use personalised PayLinks to:

• Reduce manual data entry for supporters
• Define fixed or suggested payment amounts
• Track payments using references

How it works

Find your PayLink

1. Go to your Touchpoint Solution in RaiseNow Hub.
2. Click on Details.
3. Go to Promote and PayLink: Share your payment page.
4. Copy the PayLink.

Customise payment amounts

You can control how amounts are displayed by adding parameters to the PayLink.

Define predefined amounts

Add multiple suggested amounts:

?amount.values=50,100,150

Example:
https://pay.raisenow.io/abcde?amount.values=50,100,150

Set a preselected amount

Highlight one amount by default:

?amount.default=150

Example:

https://pay.raisenow.io/pprjw?amount.default=150

Only one amount can be preselected.

Limit to a single fixed amount

Use one amount and disable custom input:

https://pay.raisenow.io/pprjw?amount.values=100&amount.custom=0

This is useful for fixed fees such as membership payments.

Prefill supporter data

You can prefill supporter information to make the payment process faster.

Use the format:
supporter.[fieldname].value=[value]

Example:

Your organization wants to send the link to Mr John Doe so that he make a payment of 150 CHF (or EUR) : 

https://pay.raisenow.io/pprjw?amount.values=150&amount.custom=false&supporter.first_name.value=John&supporter.last_name.value=Doe

Here, it’s important to respect the following format: “supporter.first_name.value=John”, in other words “supporter”, then the parameter that you want to prefill, in this case the first name, and then a “value”. This applies to all personal data parameters.

To create your personalized PayLinks, you follow the same principle and add certain parameters at the end of the link.

Use references for tracking

References allow you to pass information without requiring supporter input. This helps you identify incoming payments.

There are four basic references that you can add:

reference.campaign_id
reference.campaign_subid
reference.creditor
reference.qr

Example:

You send a personalized PayLink for an amount of 50 CHF (or EUR) to all members who have signed up for the Christmas party. You set the campaign ID ChristmasParty in your Touchpoint Solution as shown here : 

The personalized PayLink will then look like this : 

https://pay.raisenow.io/pprjw?amount.values=50&reference.campaign_id=ChristmasParty

Use cases

Send PayLinks manually

Use this approach for individual supporters or small groups:

• Create a personalised PayLink with parameters
• Share it via email, WhatsApp, or social media

Send PayLinks at scale

Use this approach for larger groups:

• Prepare a list of supporter data (e.g. CSV or Excel file)
• Use a third-party tool such as Clubdesk, Webling, Fairgate, or a newsletter tool
• Generate and send personalised PayLinks automatically