Provide the option to help cover processing fees for donations

This article explains how supporters can choose to cover transaction costs when donating, how this option works, and how you can enable and track it in RaiseNow Hub.

Overview

RaiseNow offers a Cover the Fee option that allows supporters to voluntarily cover the RaiseNow platform fee when making a donation. This option is currently available for TWINT Donations and Donations Touchpoint Solution.

In both cases, fees are calculated automatically. Organisations cannot define or adjust the fee amount.

Cover the Fee for TWINT Donations

For TWINT Donations Touchpoint Solutions, both the RaiseNow platform fee and the TWINT payment provider fee are covered. The fee is calculated as a blended amount.

This means that if the supporter chooses to cover the fee, your organisation receives the full original donation amount.

Cover the Fee for Donations

For Donations Touchpoint Solutions, only the RaiseNow platform fee is covered, regardless of the payment method used.

This means that Cover the Fee helps cover part of the total processing fees, but does not cover all fees associated with the transaction.

Why offer the Cover the Fee option?

Offering this option has clear benefits:

• Your organisation receives more of each donation amount

• Many supporters are willing to cover fees voluntarily (studies have shown a number of 75 to 80%)

• The choice remains with the supporter, ensuring transparency

The fee amount is always shown clearly in the donation form and calculated automatically.

How it works

Enable Cover the Fee in a Touchpoint Solution

1. Log in to RaiseNow Hub.

2. Go to Touchpoint Solutions.

3. Create a new TWINT Donations Touchpoint Solution or Donations Touchpoint Solution or click Edit on an existing one.

4. Activate Cover processing fee.

5. Click Update or Save → Publish form to apply the changes.

Once enabled, supporters see an option in the donation form to help covering the processing fees.

What supporters see

During the donation process:

• Supporters can choose whether to help cover the processing fees

• The fee amount is calculated and displayed automatically

• The decision is entirely optional

How to see if a supporter covered the fee

Check a single transaction

1. Go to Donations & Payments in RaiseNow Hub.

2. Open a transaction to view the details.

3. Check the Fee field:

   • If Covered is shown, the supporter paid the RaiseNow platform fee.

   • If nothing is shown, the fee is charged to the organisation.

The Payment amount shows what will be paid out to your bank account.

Check via data export

Information about fee coverage is not shown in weekly payout reports.

You can find it in exported transaction data:

• Export transactions as CSV or XLS

• Check the parameter Fee covered:

  • TRUE → fee covered by the supporter

  • FALSE → fee charged to the organisation

  • Empty → Cover the Fee option was not active

You can find more information in the article How to export data from RaiseNow Hub?