Cover the fee for Touchpoint Solutions

This article explains which fees supporters can cover and how you enable the option in RaiseNow Hub.

Cover the Fee is now available for all Touchpoint Solution types. It covers the RaiseNow platform fee for all of them, and also the TWINT fee for TWINT solutions. It never covers fees charged by other payment providers.

Overview

Cover the Fee lets supporters voluntarily add an amount to their donation or payment to help cover processing fees. The choice always stays with the supporter.

The option is available for these Touchpoint Solution types:

• TWINT Donations
• TWINT Payments
• TWINT Payments Plus
• Donations
• Payments Plus

RaiseNow calculates the fee amount automatically. Organisations cannot define or adjust it.

What is covered

For TWINT solutions, your organisation receives the full original amount if the supporter chooses to cover the fee.

Why offer Cover the Fee

• Your organisation keeps more of each donation or payment.
• Many supporters choose to cover fees when they are given the option.

How it works

Enable Cover the Fee

1. Log in to RaiseNow Hub.
2. Go to Touchpoint Solutions.
3. Create a new Touchpoint Solution or click Edit on an existing one.
4. Open the Cover processing fees section.
5. Turn on the toggle:
   • Let supporters cover processing fees (TWINT solutions)
   • Let supporters help cover processing fees (Donations and Payments Plus)
6. Click Update or Save, then click Publish form.

Supporters now see the option in your form.

Preselect the option for supporters

For Donations and TWINT Donations, you can also select Preselect for supporters. The option is then already ticked in the form, and supporters can untick it.

What supporters see

• A choice to cover the processing fees, shown in the form
• The fee amount, calculated and displayed automatically
• An optional choice that supporters can decline

Check whether a supporter covered the fee

Check a single transaction

1. Go to Donations & Payments in RaiseNow Hub.
2. Open a transaction to view the details.
3. Check the Fee field:
   • Covered means the supporter covered the fee.
   • Nothing shown means your organisation is charged the fee.

The Payment amount shows what is paid out to your bank account.

Check in exported data

Weekly payout reports do not show fee coverage. Export your transactions as CSV or XLS and check the Fee covered parameter:

• TRUE: the supporter covered the fee.
• FALSE: the fee is charged to your organisation.
• Empty: Cover the Fee was not active.

For more information, see the article How to export data in RaiseNow Hub.

Contact our Customer Success team

If you have questions about Cover the Fee, contact our Customer Success team using the request form. Include the name of your Touchpoint Solution and, if relevant, a transaction ID.