Manage confirmation emails in RaiseNow Hub

This article explains which confirmation emails are sent by RaiseNow Hub, why they matter, and how you can review and manage the email settings for one-off and recurring payments.

Overview

RaiseNow Hub automatically sends confirmation emails to supporters after key payment and subscription events. These emails keep supporters informed, help them manage their payments, and support a transparent and trustworthy donation experience.

Types of confirmation emails

One-off transactions

A confirmation email is sent when a supporter completes a one-off donation or payment.

Subscription payments

When a supporter sets up a recurring payment, three types of emails may be sent:

• Subscription activated: Sent when a supporter successfully sets up a new subscription.
• Subscription charged: Sent each time a recurring payment or donation is successfully processed.
• Subscription charge reminder: Sent a week before the next subscription charge for intervals of 6 months or more. This email is mandatory in Switzerland and cannot be switched off.
• Subscription cancelled: Sent when a subscription is cancelled, either by the supporter or by you.

View example emails

You can view an example of each email to get an impression of what your supporters will receive.
Keep in mind that this is only a static example – some details such as payment method information, a reply-to address, or a tax receipt link, may be included in the actual email.

How to manage email settings

Configure email settings

1. Go to Settings in RaiseNow Hub.
2. Click on Communication
3. Select Configure settings manually if you wish to adjust the existing settings.
4. Toggle each type of email (one-off transaction, subscription activated, subscription charged, subscription cancelled) on or off as needed.
5. Click See example if you want to know what to expect from the email.
6. Confirm changes in the modals that appear.

Considerations and current limitations

• Customisation: It is not currently possible to edit the content, design, or language of the confirmation emails. If you need custom emails, consider using the webhook functionality to trigger emails from your own system.
• No segmentation: Email settings apply to all Touchpoint Solutions. You cannot configure different email behaviours for individual forms.
• Email examples: The emails you see contain static text and do not reflect real transaction data. The actual email may vary slightly.
• Applies to all RaiseNow products: These settings apply globally across existing and new Touchpoint Solutions in RaiseNow Hub as well as the Tamaro Widget and the Peer-to-Peer platform (Koalect), if available.
• Sender address: Emails are sent from noreply@raisenow.io. This cannot be changed, but you can add a reply-to-address in your Touchpoint Solution by going to Supporter follow-up settings in the Touchpoint Solution editor.