Manage confirmation emails in RaiseNow Hub

RaiseNow allows you to enable or disable transaction confirmation emails that are automatically sent to your supporters when a payment is completed or a subscription is triggered.

Email types

You can manage confirmation emails for the following scenarios:

• One-off transactions: When a supporter completes a one-time donation or payment, a confirmation email is sent.
• Subscription payments: When a supporter sets up a recurring payment, three types of emails may be sent:
  • Subscription activated: Sent when a supporter successfully sets up a new subscription.
  • Subscription charged: Sent each time a recurring payment or donation is successfully processed.
  • Subscription charge reminder: Sent a week before the next subscription charge for intervals of 6 months or more. This email is mandatory in Switzerland and cannot be switched off.
  • Subscription cancelled: Sent when a subscription is cancelled, either by the supporter or by you.

These emails are important because they help keep your supporters informed and build trust in your organisation’s payment and communication processes.

By default, all emails are enabled for both one-off and subscription payments. We recommend keeping them active to ensure a transparent and reassuring supporter experience.

Viewing Example Emails

You can view an example of each email to get an impression of what your supporters will receive.
Keep in mind that this is only a static example – some details such as payment method information, a reply-to address, or a tax receipt link, may be included in the actual email.

Configuring Email Settings

We strongly recommend keeping the default settings unless you have an alternative method of informing your supporters. These emails not only build trust and transparency but also serve as the primary way for your supporters to update their payment methods or manage their subscriptions independently.

To change the settings, simply follow these steps:

1. Go to Settings in RaiseNow Hub.
2. Click on Communication
3. Select Configure settings manually if you wish to adjust the existing settings.
4. Toggle each type of email (one-off transaction, subscription activated, subscription charged, subscription cancelled) on or off as needed.
5. Click See example if you want to know what to expect from the email.
6. Confirm changes in the modals that appear.

Considerations and current limitations

• Customisation: It is not currently possible to edit the content, design, or language of the confirmation emails. If you need custom emails, consider using the webhook functionality to trigger emails from your own system.
• No segmentation: Email settings apply to all touchpoint solutions. You cannot configure different email behaviours for individual forms.
• Email Examples: The emails you see contain static text and do not reflect real transaction data. The actual email may vary slightly.
• Default setting: All confirmation emails are enabled by default. We recommend this setting to ensure clear and transparent communication with your supporters.
• Applies to all RaiseNow Products: These settings apply globally across existing and new touchpoint solutions in RaiseNow Hub as well as the Tamaro Widget and the Peer-to-Peer platform (Koalect), if available.
• Sender address: Emails are sent from noreply@raisenow.io. This cannot be changed, but you can add a reply-to-address in your touchpoint solution by going to “Supporter follow-up settings” in the Touchpoint Solution editor.

If you have any questions or need assistance, please don't hesitate to contact us directly by sending an email to support@raisenow.com.