Webhooks and events in RaiseNow Hub

This article explains how Growth organisations can create, manage, and monitor webhooks in RaiseNow Hub. Webhooks enable real-time notifications for key events, helping organisations integrate RaiseNow data into their own systems efficiently.

What are webhooks and events?

A webhook is an automated message sent from RaiseNow Hub to a defined URL when a specific event occurs.

An event is an action or change in the system, for example:

• A new donation

• A successful payment

• An updated subscription

• Changes to supporter or organisation data

Instead of polling for updates, your system receives the information as soon as the event happens.

How it works

Access webhooks

1. Go to Settings in RaiseNow Hub.

2. Select Webhooks.

This section contains all options to create, manage, and monitor webhooks and events.

Create and manage webhooks

You can create new webhooks to subscribe to the events that matter to your organisation, including:

• Transactions and payments

• Subscriptions

• Supporter data

• Organisation-related changes

Each webhook sends event data to the URL you define.

For a complete and up-to-date list of supported events, see the Developer Documentation.

Search and filter webhooks

To manage larger setups more easily, you can search and filter existing webhooks.

Available filters include:

• UUID

• Webhook URL

• Webhook alias

• Event name

This helps you quickly find specific configurations and keep your setup organised.

View event delivery logs

RaiseNow Hub stores webhook delivery logs for the past six months.

You can use these logs to:

• Verify whether events were delivered successfully

• Check event status

• Troubleshoot delivery issues

Event logs can be searched and filtered by:

• Timestamp

• Event subscription name

• Webhook URL

• Webhook alias

• Delivery status

• UUID

Retry failed webhook events

If a webhook event fails to deliver, you can retry it directly from RaiseNow Hub without any manual reprocessing outside the platform.

How to retry an event

1. Go to Settings > Webhooks.
2. Open the Responses section and locate the failed response.
3. Click the Resend button in the response detail view.

What to expect

• A spinner confirms the event is being queued for resend.
• A success or error message is shown once the action completes.
• The retry attempt is logged and visible in the responses table for full traceability.

Rate limiting

To prevent abuse, retries are capped at 5 per minute. When the limit is reached, the Resend button is disabled and an explanatory message is displayed.