| Pricing Plan | Free, Growth |
| Available in | All countries (TWINT for Switzerland) |
This article explains what a PayLink is, how to find it in RaiseNow Hub, and how to use it to share your donation or payment page via social media, messenger apps, email, or linked images.
Overview
A PayLink is a direct link to a Touchpoint Solution. When someone clicks the link, it opens the donation or payment form immediately on desktop or mobile.
PayLinks are ideal for channels where embedding a form is not possible, such as:
Social media posts
Messenger apps (for example WhatsApp, Signal, SMS)
Email campaigns
Clickable images or text links
The PayLink is generated automatically when you publish a Touchpoint Solution and does not require any technical setup. For website-focused solutions you can also read Embed your Touchpoint Solution on your website or How to add a Paylink button to your website or emails.
How it works
Where to find the PayLink
Go to Solution overview in RaiseNow Hub.
Open the relevant Touchpoint Solution.
Click Promote.
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Scroll to:
PayLink: Share your donation page (for donation solutions), or
PayLink: Share your payment page (for payment solutions).
Click Show more under the preview.
Copy the PayLink using the copy icon.
The link is now saved to your clipboard and ready to share.
How to use a PayLink
Share via social media or messenger
You can paste the PayLink directly into:
Social media posts
Direct messages
Messenger apps
SMS messages
Supporters who click the link are taken straight to the donation or payment form.
Use the PayLink behind an image or text link
You can also link the PayLink behind:
Images
Banners
Text links
This works well in emails, social media posts, or other digital content that supports clickable elements.
Send via email
You can include the PayLink:
As a clickable text link, or
Behind an image in HTML emails
This ensures supporters can open the form easily on any device.
Configure the link preview
When you share a PayLink on social media or via messenger apps, a link preview is usually displayed. This preview can include an image, a title, and a short description.
By default, these elements are taken from:
Your organisation details, or
The edited Info Section of the Touchpoint Solution
You can customise this preview directly in RaiseNow Hub.
How to customise the link preview
Go to Touchpoint Solutions in RaiseNow Hub.
Open the relevant Touchpoint Solution.
Click Promote.
Scroll to PayLink: Share your donation page or PayLink: Share your payment page.
Under Configure link preview, click Configure.
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Adjust the following settings:
Thumbnail image
Title
Description
Configure the preview separately for each language (EN, DE, FR, IT).
Save your changes.
The updated preview is used when the PayLink is shared.
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Note: The appearance of the link preview may vary depending on the social media platform or messaging app used. Each platform applies its own display rules and may not show all elements in the same way. |
Availability and limitations
Touchpoint Solutions with full PayLink support
PayLinks are available without restrictions for:
Payment Plus
Donations
TWINT Payments Plus (Switzerland only)
TWINT Donations (Switzerland only)
These solutions allow you to share the PayLink freely across all channels.
Touchpoint Solutions with limited PayLink support
For TWINT Payments (Switzerland only):
A PayLink is only available if the solution uses a custom amount
PayLinks are not available for fixed amounts
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