How to use a PayLink to share your donation or payment page

This article explains what a PayLink is, how to find it in RaiseNow Hub, and how to use it to share your donation or payment page via social media, messenger apps, email, or linked images.

Overview

A PayLink is a direct link to a Touchpoint Solution. When someone clicks the link, it opens the donation or payment form immediately on desktop or mobile.

PayLinks are ideal for channels where embedding a form is not possible, such as:

• Social media posts

• Messenger apps (for example WhatsApp, Signal, SMS)

• Email campaigns

• Clickable images or text links

The PayLink is generated automatically when you publish a Touchpoint Solution and does not require any technical setup. For website-focused solutions you can also read Embed your Touchpoint Solution on your website or How to add a Paylink button to your website or emails.

How it works

Where to find the PayLink

1. Go to Solution overview in RaiseNow Hub.

2. Open the relevant Touchpoint Solution.

3. Click Promote.

4. Scroll to:

   • PayLink: Share your donation page (for donation solutions), or

   • PayLink: Share your payment page (for payment solutions).

5. Click Show more under the preview.

6. Copy the PayLink using the copy icon.

The link is now saved to your clipboard and ready to share.

How to use a PayLink

Share via social media or messenger

You can paste the PayLink directly into:

• Social media posts

• Direct messages

• Messenger apps

• SMS messages

Supporters who click the link are taken straight to the donation or payment form.

Use the PayLink behind an image or text link

You can also link the PayLink behind:

• Images

• Banners

• Text links

This works well in emails, social media posts, or other digital content that supports clickable elements.

Send via email

You can include the PayLink:

• As a clickable text link, or

• Behind an image in HTML emails

This ensures supporters can open the form easily on any device.

Configure the link preview

When you share a PayLink on social media or via messenger apps, a link preview is usually displayed. This preview can include an image, a title, and a short description.

By default, these elements are taken from:

• Your organisation details, or

• The edited Info Section of the Touchpoint Solution

You can customise this preview directly in RaiseNow Hub.

How to customise the link preview

1. Go to Touchpoint Solutions in RaiseNow Hub.

2. Open the relevant Touchpoint Solution.

3. Click Promote.

4. Scroll to PayLink: Share your donation page or PayLink: Share your payment page.

5. Under Configure link preview, click Configure.

6. Adjust the following settings:

   • Thumbnail image

   • Title

   • Description

7. Configure the preview separately for each language (EN, DE, FR, IT).

8. Save your changes.

The updated preview is used when the PayLink is shared.

Availability and limitations

Touchpoint Solutions with full PayLink support

PayLinks are available without restrictions for:

• Payment Plus

• Donations

• TWINT Payments Plus (Switzerland only)

• TWINT Donations (Switzerland only)

These solutions allow you to share the PayLink freely across all channels.

Touchpoint Solutions with limited PayLink support

For TWINT Payments (Switzerland only):

• A PayLink is only available if the solution uses a custom amount

• PayLinks are not available for fixed amounts