What are the fees for a payment received with a Touchpoint Solution?

This article explains which fees apply when receiving payments or donations with a Touchpoint Solution. Understanding the fee structure helps you plan your fundraising or payment setup more effectively. You only pay when you successfully receive funds, which makes Touchpoint Solutions flexible and low risk to use.

Overview

There are no setup or recurring fees for using RaiseNow Hub or creating Touchpoint Solutions. You can create and manage as many Touchpoint Solutions as needed. 

The transaction fees consist of:

• A platform fee (depending on your price plan)
• A payment processing fee (depending on the type of Touchpoint Solution and selected payment method).

The transaction fees are only charged when a payment or donation is completed and successful.

Platform fee

EU Pricing Plans

• Free : + 2.5% platform fee per successful payment
• Growth 1 : + 2.5% platform fee per successful payment
• Growth 2 : + 1.5% platform fee per successful payment
• Growth 3 : + 0.5% platform fee per successful payment

Swiss Pricing Plans

• Free : + 2.5% platform fee per successful payment
• Growth 1 : + 4.4% platform fee per successful payment
• Growth 2 : + 1.9% platform fee per successful payment
• Growth 3 : + 0.5% platform fee per successful payment

Payment processing fee

TWINT Payments (only for Swiss organisations)

Choose this solution if you want to receive simple one-time payments, for example for events, merchandise or entrance fees. Payments can be collected online or through printed QR codes.

• 1.3% payment processing fee per successful payment

TWINT Payments Plus (only for Swiss organisations)

Choose this solution if you want to collect one-off and recurring payments through TWINT. Use it for example for membership fees where you need to know who made a payment.
Payments can be collected online or offline through a payment slip or stickers.

• 1.3% payment processing fee per successful payment

TWINT Donations (only for Swiss organisations)

Choose this solution if you want to collect one-off and recurring donations through TWINT while giving the supporter the option to cover your administrative fees and receive a donation receipt.
Donations can be collected online or offline through a payment slip or stickers.

• 1.3% payment processing fee per successful payment

Donations

Choose this solution if you want to focus on online fundraising with fully customisable forms, multiple payment methods and one-off and recurring donations. Promote your solutions with PayLinks and a fully customisable donation button.

• Please check this article for a detailed pricing information Processing fees of payment service providers

Payments Plus

Choose this solution if you want to collect payments with multiple payment methods, relevant supporter data and recurring payments, such as membership fees. Promote your solutions with PayLinks and a customisable payment button.

• Please check this article for a detailed pricing information Processing fees of payment service providers