RaiseNow dunning for subscriptions

This article explains how RaiseNow dunning works for subscriptions, which retry rules are available, and how subscriptions are handled when charges repeatedly fail.

Overview

RaiseNow dunning helps manage failed subscription payments automatically. If a charge attempt fails, the system retries the payment several times before eventually cancelling the subscription after a defined number of failed invoices.

This process helps:

• Recover payments that fail temporarily

• Reduce manual follow-up for failed charges

• Ensure subscriptions are handled consistently and transparently

Dunning applies only to subscriptions.

How dunning works

For each subscription, RaiseNow follows this process:

1. On the subscription’s due date, a new invoice is created.

2. The system attempts to charge the invoice.

3. If the charge fails, automatic retries are triggered on:

   • Day 2

   • Day 4

   • Day 6 after the due date

4. If all retries fail:

   • The invoice is cancelled

   • A new invoice is created at the next billing interval

5. If a defined number of consecutive invoices fail, the subscription is cancelled automatically.

    

Dunning rules

RaiseNow offers two predefined dunning settings. One of these is applied per organisation.

Option 1: Cancel after 3 failed invoices (default)

• Retries per invoice: 3

• Subscription cancelled after: 3 failed invoices

Example (monthly subscription):

• Month 1:
  Charge attempt on due date, retries on days 2, 4, and 6 → invoice cancelled if unpaid

• Month 2:
  Same retry process → invoice cancelled if unpaid

• Month 3:
  Same retry process → subscription cancelled if unpaid

   

Option 2: Cancel after 5 failed invoices

• Retries per invoice: 3

• Subscription cancelled after: 5 failed invoices

Example (monthly subscription):

• Months 1–4:
  Charge attempt on due date, retries on days 2, 4, and 6 → invoice cancelled if unpaid

• Month 5:
  Same retry process → subscription cancelled if unpaid

How to activate dunning

RaiseNow dunning is activated on request. To enable it for your organisation please contact our Customer Success team.

When contacting us, please make sure to include the following information:

• Name of your organisation
• Your email address

• Subject: Activate dunning for subscriptions

Our Customer Success team will activate dunning and apply the selected rule set.