How to find the donor contact details in RaiseNow Hub

This article explains how to view donor contact details in RaiseNow Hub. It shows where to find this information and outlines when contact details are available.

Overview

You can view donor contact details directly within individual transactions in RaiseNow Hub. Contact details are only available if they were collected during the payment process. This depends on the type of Touchpoint Solution used.

Key points

• Donor details are visible in the transaction view
• Information is only available if collected during checkout
• Not all Touchpoint Solutions collect supporter data
• TWINT Payments do not include donor contact details

How it works

View donor contact details

1. Log in to RaiseNow Hub.
2. Go to Donations & Payments.
3. Select Transactions.
4. Click on a specific transaction.
5. Review the details panel on the right.

The panel shows all available transaction data, including donor contact details if provided.

Availability of contact details

Whether donor information is available depends on the type of Touchpoint solution used. 

Solutions which can collect contact details

• TWINT Payments Plus
• TWINT Donations
• Donations
• Payments Plus

These solutions include supporter data fields during checkout.

Solutions without contact details

• TWINT Payments

Payments made via this solution are anonymous and do not include donor information. In this case, neither you nor RaiseNow have access to the donor’s details.

You can find more information about the different types in the article Overview of the Touchpoint Solutions in RaiseNow Hub.