| Pricing Plan | Free, Growth |
| Available in | All countries |
This article explains how RaiseNow fees are structured and which costs apply when processing donations and payments through RaiseNow solutions.
Overview
All transactions processed through RaiseNow solutions, including Touchpoint Solutions and the Tamaro Widget, follow a pricing model that combines:
- Fixed monthly plan fees (depending on the selected plan)
- Variable transaction-based fees
There are no setup fees for using RaiseNow Hub.
The Free plan has no fixed monthly costs. Growth plans include a monthly subscription fee and lower platform fees depending on the selected tier.
Key points
- No setup fees apply
- Fixed monthly costs depend on the selected pricing plan
- Variable fees only apply to successful transactions
- Transaction fees consist of platform fees and payment processing fees
- Fees vary by country, pricing plan, and payment method
How fees are structured
Each successful transaction may include two fee components:
Platform fee
The platform fee is charged by RaiseNow and depends on:
- Your pricing plan
- Your organisation's country
Payment processing fee
Payment processing fees are charged for handling the payment transaction.
These fees depend on:
- The Touchpoint Solution used
- The selected payment method
- The connected payment provider
|
Important: Platform fees and payment processing fees vary depending on your organisation's country and selected pricing plan. |
Pricing plans
Free
| Cost type | Details |
|---|---|
| Fixed costs | None |
| Platform fee | 2,5% per successful transaction (CH & EU) |
| Payment processing fees | Additional fees apply depending on the payment method and payment provider |
Growth 1
| Cost type | Details |
|---|---|
| Fixed costs | Starting at CHF 245 / €215 per month |
| Platform fee | 2,5% (CH)* / 2,5% (EU) per successful transaction |
| Payment processing fees | Additional fees apply depending on the payment method and payment provider |
Growth 2
| Cost type | Details |
|---|---|
| Fixed costs | Starting at CHF 755 / €455 per month |
| Platform fee | 1,50% per successful transaction (CH & EU) |
| Payment processing fees | Additional fees apply depending on the payment method and payment provider |
Growth 3
| Cost type | Details |
|---|---|
| Fixed costs | Starting at CHF 1.895 / €1.645 per month |
| Platform fee | 0.5% (CH) / 0.5% (EU) per successful transaction |
| Payment processing fees | Additional fees apply depending on the payment method and payment provider |
Growth + Koalect Bundle
|
Growth 1 |
Growth 2 |
Growth 3 |
|---|---|---|---|
Koalect Add-on |
+€120 / +CHF 120 |
+€225 / +CHF 225 |
+€325 / +CHF 325 |
Total monthly (EU) |
€335 |
€680 |
€1,970 |
Total monthly (CH) |
CHF 365 |
CHF 980 |
CHF 2,220 |
Platform Fee (EU) |
2.50% |
1.50% |
0.50% |
Platform Fee (CH) |
2.50% |
1.50% |
0.50% |
Payment processing fees
Touchpoint Solutions
For Touchpoint Solutions:
TWINT Payments (QR simple): 1.3% per successful transaction
Twint Payment Plus & Twint Donate: 2.5% per successful transaction (incl. PSP fees)
Payment Plus & Donate (non-TWINT): 2.5% per successful transaction + PSP fees
Other payment methods: Fees depend on the connected payment service provider (PSP) and payment method
Examples include:
- Credit cards
- Apple Pay
- Google Pay
- PayPal
- Other provider-specific payment methods
You can find an overview of the payment service providers and the associated payment methods here: Which payment providers are there and which payment methods do they support?
Tamaro Widget
For the Tamaro Widget, payment processing fees are billed directly by your connected payment provider, such as:
- Stripe
- PayPal
- Other supported providers
These fees are separate from RaiseNow platform fees.
|
Note: Payment processing fees are determined by the payment provider and may change over time. |
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