How TWINT payouts work

This article explains how TWINT payouts work in RaiseNow Hub. It covers payout schedules, where to find payout information, and how to access reports.

Overview

RaiseNow processes payouts for TWINT payments and transfers the collected funds to the bank account defined in your organisation settings. Payments from other providers, such as Stripe or PayPal, are paid out directly by those providers and are not handled by RaiseNow.

Payouts are processed on a fixed schedule and include all eligible transactions within a defined payout period.

Key points

• RaiseNow only facilitates payouts for TWINT payments
• Other payment providers manage their own payouts
• Payouts are processed weekly
• Not all transactions are paid out immediately (e.g. pending or refunded transactions)
• Detailed payout information is available in RaiseNow Hub

Payout schedule

RaiseNow processes payouts once per week:

• Payout day: Wednesday
• Payout interval: Fixed and cannot be changed
• Processing time: Approximately 3 to 9 days after the transaction

This delay ensures that payments are received, processed, and validated before payout.

How to track your payouts

View payout summaries

Before each payout, you receive an email with:

• The total payout amount
• The payout date

You can also view your current balance in RaiseNow Hub under Dashboard → Account balance.

View payout details in RaiseNow Hub

1. Log in to RaiseNow Hub.
2. Go to Payouts in the main menu.
3. Review the list of all payouts.
4. You can open each payout to see detailed information.

Understand payout details

Each payout includes the following components:

• Date
  The date the payout is initiated (not the arrival date in your bank account)
• Payout period
  The time range covered by the included transactions
• Reference
  A unique identifier for the payout (also visible on your bank statement)
• Payout amount
  The total amount transferred to your bank account
• Fees
  Transaction fees applied within the payout period
• Status
  Indicates whether the payout has been processed
• Details
  A breakdown of transactions, including refunds and fees

Download payout reports

You can export payout data directly from RaiseNow Hub.

Download payout report (PDF)

1. Open a payout in Payouts.
2. Click Download PDF.

This file contains a summary of the payout.

Export transaction data

1. Open a payout.
2. Go to Transaction History.
3. Click Export.
4. Choose CSV or XLSX format.

This export includes all transactions within the payout period.