RaiseNow Dunning

What is RaiseNow Dunning?

RaiseNow dunning is a feature that will retry failed charges on subscriptions and eventually cancel the subscription after a certain number of failed charge attempts.

How it works

For every subscription, a new invoice is automatically created upon the due date, which will then be used to charge that particular subscription. Subsequently, the invoice amount is collected through charge attempts. Should a charge fail attempt, our system initiates a retry mechanism, attempting to charge the invoice again on days 2, 4, and 6 following the initial due date.

If all charge attempts fail, the invoice is marked as canceled , and a new one is generated in the subsequent interval, following the same process. If three consecutive invoices fail or are canceled, then the subscription is automatically terminated.

Dunning settings/Rules

We have two defined settings for dunning and all organizations can choose from these. By default, our system allows three retries per invoice.

• Setting 1 : Three retries per invoice, subscription canceled after 3 failed invoices.
  
  Example on a monthly subscription:
  
  
  • Month 1 : Charge attempts are made on the due date, with retries scheduled for days 2, 4, and 6. The invoice is canceled if payment is not collected.
  • Month 2 : The process repeats, with charge attempts and retries as described above.
  • Month 3: Similarly, charge attempts are made on the due date, followed by retries. If payment fails to be collected, the subscription is terminated.

• Setting 2 : Three retries per invoice, subscription canceled after 5 failed invoices.
  
  Example on a monthly subscription:
  
  
  • Month 1 : Charge attempts are made on the due date, with retries scheduled for days 2, 4, and 6. The invoice is canceled if payment is not collected.
  • Month 2 : The process repeats, with charge attempts and retries as described above.
  • Month 3: The process repeats, with charge attempts and retries as described above.
  • Month 4: The process repeats, with charge attempts and retries as described above.
  • Month 5: Similarly, charge attempts are made on the due date, followed by retries. If payment fails to be collected, the subscription is terminated.
    

How to get dunning

The dunning functionality can be activated upon customer request. Please send a short message to  support@raisenow.com  and our customer success team will activate it for your organization.