The RaiseNow Manager allows to configure different users for one organisation. The different users mainly differ in their rights and views in the RaiseNow Manager.
You find an overview of the different users and their rights here:
|View Only||Only reading access|
|Merchant Admin||This user has all rights and can see all tabs in the RaiseNow Manager|
Hint: API Access has to be set in addition to the above roles.
A general rule of thumb. The further you go down on the user list, the more rights the user will have.
If a new user for a new customer is created, it will by default be a merchant admin. This way we ensure that the new customer can use the RaiseNow Manager to its full extent.
A Merchant Admin user can create new users for their organisation and assign specific roles.