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What happens to your PayPal subscriptions when your account moves to Hub

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This article explains what happens to PayPal subscriptions created in RaiseNow Manager when your account moves to RaiseNow Hub. It covers how these legacy subscriptions are managed and which actions remain available.

 

Overview

PayPal subscriptions created in RaiseNow Manager use an older PayPal integration. With these subscriptions, PayPal manages the billing plan, including the donation amount, billing schedule and when each payment is charged.

When these subscriptions are migrated to RaiseNow Hub, they remain on this legacy PayPal integration. This allows you to continue to see them alongside your other subscriptions in RaiseNow Hub.

The migration does not introduce any new limitations. The same management options and restrictions already applied in RaiseNow Manager because PayPal manages the billing plan.

 

What you can do with legacy PayPal subscriptions

In RaiseNow Hub, you can:

  • View subscriptions and payments. Migrated subscriptions and their payments are visible alongside your other subscriptions and payments.
  • Cancel a subscription. You can cancel a legacy PayPal subscription in RaiseNow Hub. Supporters can also cancel it directly through PayPal.

 

What you cannot do

Because PayPal manages the billing plan for these subscriptions, you cannot:

  • change the donation amount
  • change the donation frequency
  • pause and resume the subscription

These limitations are already applied in RaiseNow Manager and do not change as part of the migration.

If a supporter wants to change their amount or frequency, please do this in the PayPal dashboard. Alternatively, offer to create a new subscription either on PayPal or using the other payment options available to your donors and supporters.

 

Identify legacy PayPal subscriptions in RaiseNow Hub

Legacy PayPal subscriptions appear as PayPal in RaiseNow Hub, just like subscriptions using the current PayPal integration.

You can distinguish between them using the Payment provider value:

Integration Provider value
PayPal Legacy API integration paypal_v1
Hub PayPal integration paypal

 

To identify payments from legacy PayPal subscriptions directly in RaiseNow Hub:

  1. Go to Donations & Payments.
  2. Open the column settings.
  3. Add Payment provider as a column.
  4. Payments from legacy PayPal subscriptions are shown with the value paypal_v1.

You can also include Payment provider when exporting transaction data and use paypal_v1 to identify payments from the legacy integration.

For step-by-step instructions on exports, see How to export data in RaiseNow Hub.

 

Furthermore the following fields are visible in Hub. This information can be useful if you want to make changes to subscriptions in the PayPal dashboard:

Field Where to find it in Hub Description
Subscription Identifier Subscription details Unique ID of the subscription
Transaction Identifier Payment details Unique ID of the payment
External payment Identifier Payment details To help you identify the payment on the side of the provider (PayPal)
Payment provider Identifier Payment details PayPal's own ID for this individual payment/capture
paypal_v1.billing_agreement_id RaiseNow Parameters in the transaction details PayPal's identifier for the subscription, also known as PayPal's own ID for the subscription itself (the "billing agreement") – since PayPal manages the subscription, this is their reference, not ours billing agreement
paypal_billing_agreement_id Custom Parameters in the transaction details The same PayPal subscription identifier, stored under a different parameter groThe same PayPal subscription ID as above, shown a second time under a different parameter groupup
sale_id RaiseNow Parameters PayPal's identifier for the indPayPal's ID for this individual as "Payment provider Identifier" above. payment – the same value ividual payment

 

Fees for legacy PayPal subscriptions

There is no change in the fees charged for donations via PayPal.

 

Need help?

If you have questions about legacy PayPal subscriptions, a specific subscription, or the migration of your account to RaiseNow Hub, contact our Customer Success team.

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