What happens to your PostFinance subscriptions?

Recurring donations using PostFinance cannot be migrated to RaiseNow Hub and will be cancelled on your organisation's defined end-of-life date for RaiseNow Manager. This article explains what you need to do to help supporters continue their recurring donations.

PostFinance subscriptions

PostFinance is not available in RaiseNow Hub as PostFinance has announced the discontinuation of PostFinance Card and PostFinance E-Finance.

• Subscriptions that use PostFinance will not be migrated and will be cancelled on your organisation’s defined end-of-life date for RaiseNow Manager.
• No further payments will be processed after the cancellation.
• To avoid confusion, your supporters will not receive an automatic cancellation email from RaiseNow when PostFinance subscriptions are stopped.
• This means you’ll need to inform your PostFinance supporters yourself. We recommend using the subscription edit URL, which allows donors to update their payment method directly so they can continue their support without interruption.

Assuring continued recurring donations from donors using PostFinance

If you want your supporters to keep donating, you can now proactively contact them and ask them to update their payment method using a dedicated Subscription Edit URL.

This link is available for all recurring donations set up with RaiseNow Manager payment methods, including PostFinance. This is especially important for PostFinance, as those subscriptions will be cancelled and cannot continue unless updated.

We recommend sending the Subscription Edit URL to affected supporters by email. This allows them to:

• Update their payment method to one supported in RaiseNow Hub (e.g. TWINT, credit cards, PayPal)
• If your credit card payment method has not yet been switched to RaiseNow Hub, supporters can still update their subscription to use a credit card in RaiseNow Manager. In this case, the updated subscription will be migrated to RaiseNow Hub together with the rest of your credit card subscriptions at a later stage.
• Or cancel the existing subscription and create a new one using your updated donation form.

How to create and share the Subscription Edit URL

To help your supporters update their recurring donation, follow these steps to find and send them their personal Subscription Edit URL:

1. Log in to RaiseNow Manager and go to the Subscriptions section
2. Export all active subscriptions and include at least the following data:

• Email address of the supporter
• subscription token
• (stored_rnw_source_uuid)

3. Generate the Subscription Edit URL for each subscription using the following format:

www.yourorganisation.org/donate?subscription_token=<token>

• We recommend using the URL of your live donation page where the Tamaro widget is embedded. If you do not have a hosted widget URL available, you can also use the demo link format:

https://tamaro.raisenow.com/<stored_rnw_widget_uuid>/latest/index.html?subscription_token=<token>

4. Send one email per subscription to the email address of the related supporter.