How to create a new RaiseNow Hub account

This article explains how to create a new RaiseNow Hub account for your organisation. It guides you through each step of the sign-up process and what happens after registration.

Why do I need a RaiseNow Hub account?

Creating a RaiseNow Hub account is the first step to using RaiseNow’s payment and fundraising solutions. It allows you to manage all Touchpoint Solutions in one place and start collecting payments or donations once your registration and setup are complete.

Key points

• The registration is free.
• You can edit most information after creating your account.
• Once setup the selected country cannot be changed afterwards..
• Once our Customer Success Team has approved your registration some of your organisation details can no longer be edited.
• Your registration must be approved and you need to connect at least one Payment Service Provider before publishing Touchpoint Solutions.

Follow this registration process

1. Create your account

1. Go to https://hub.raisenow.com/#/sign-up.
2. Enter your organisation details:
   • Organisation name : Use the legal entity name.
   • Organisation type : Select the most appropriate type. This affects which payment service providers are available for your organisation (please note that the organisation type cannot be changed later).
   • Country : Select the country where your organisation is based. This determines which features and payment methods are available for your organisation (please note that the country cannot be changed later).
   • Website URL (optional) : Add the link to your website if available.
3. Click on Continue.
4. Enter your personal details:
   • First name
   • Last name
   • Email address : The email address you will use to log into the RaiseNow Hub.
   • Password : Choose a strong password.
5. Agree to the terms of service, the privacy policy and the cooperation guidelines of RaiseNow.
6. Click on Create account.

2. Confirm your account

1. Check your inbox and open the confirmation email sent after submitting the registration form (please also check in your spam folder).
2. Click on the verification link.
3. Log into RaiseNow Hub.

3. Set up authentication (2FA)

When you log into RaiseNow Hub for the first time : 

1. Download an authenticator app on your mobile phone or tablet.

2. Open the authenticator app.

3. During login in RaiseNow Hub, select the option to set up app authentication.

4. In your authenticator app, choose Scan a QR code.

5. Scan the QR code displayed on the RaiseNow Hub login screen.

6. Enter the 6-digit code generated by the app.

7. You are now signed in. 

Please check this article for more information : Two-factor authentication (2FA) in RaiseNow Hub.

4. Complete and submit your registration

1. Go to Settings → Organisation info and provide the following details and documents :

• Organisation address
• Billing address (optional) : In order to keep the right people in the loop, you can add an alternate contact for billing. 
• Additional information
• Payout bank details : Successful transactions made with TWINT will be paid out to the bank account specified in this section. To ensure the legal and proper management of funds, payouts will be made exclusively to the official bank account of your organisation. Find out more in the article Setting up a bank account for payouts.
• Payout report recipient : RaiseNow will payout to the organisation’s bank account the amount raised with TWINT weekly (on Wednesdays). The report recipients will receive an email with the total amount and the exact payment date (on Mondays).
• Upload your documents for organizational review, e.g. : 
  • Statutes
  • Extract from the commercial register
  • Proof of your organisation's non-profit status (e.g. ZEWO certificate)
  • Annual report
  • Bank statement (only for Swiss organisations) : Upload a bank statement mentioning the bank name, account holder, IBAN and account type (please note that RaiseNow can only accept association and business accounts according to the TWINT cooperation guidelines)

2. Click on Submit application.

5. Connect payment providers

While we are reviewing your application you can log into RaiseNow Hub and follow these next steps : 

1. If necessary, review and complete your organisation setup.
2. Connect at least one payment provider. You can find more information about the payment providers in the article Which payment providers are there and which payment methods do they support?
3. Create your first Touchpoint Solution. You can find detailed instructions in the article How do I create a Touchpoint solution?