Updating client credentials for Dynamics 365 access

The client credentials you configured in Prerequisites to installing the RaiseNow Digital Fundraising Kit for Non-Profit Accelerator will expire at the date defined in Azure active directory. At this point you have to create a new secret in Azure active directory and provide that secret via the RaiseNow self-onboarding portal (user your RaiseNow manager credentials for login).

1. In Azure active directory, navigate to your app:

2. Check the client_id in the app overview:

3. Add a new secret and copy the value for the new secret:

Go through self-onboarding and update the secret value. Check that the client_id matches the one from step 2. Note that going through self-onboarding will interrupt the connection to Dynamics. Processes triggered either in Dynamics or RaiseNow will be stored in a messaging queue and will be processed once the connection is re-established. Messages older than two weeks will be deleted so be sure to reconnect before that deadline. Contact support if you experience problems.