In the context of our fundraising automation products, RaiseNow interacts with target systems in order to translate data from various sources according to the requirements of the target system. The integration layer is called RICE (RaiseNow Intermediary for Customer Engagement).
We refer to the original data as a notification. The translation and data transfer of a notification to the target system is referred to as a business process.
Though we handle most errors automatically, especially when wrong data is submitted to RaiseNow manual intervention is sometimes required.
The business process monitor provides customers with an overview of successful and failed processes and allows customers to edit the original notification in order to conform to the target systems requirements.
You can login to the Business Process Monitor here: https://merchantadmin-app.rnw.io/ with your RaiseNow Hub credentials. If you do not have a login yet, please contact email@example.com
The business process view can be filtered by time, status, and process type.
The process details show the original notification on the left-hand side. The right-hand side shows the steps that were executed by RICE. If the process caused an error the last step executed will show the error message that was triggered. On the upper right corner, you can edit the original notification for the failed processes.
The original notification can have various forms depending on the source. Standard notification from the E-Payment platform (EPP) will be query strings. When editing these, please be sure to retain the required format where parameters are always divided by '&'. For example:
Use the button below the notification to update the notification and request re-execution from the last failed step in the business process.
Re-Execution happens automatically, usually within a couple of seconds. If you reload the business process you will either see a status indicator "Update requested"
or "Execution Succeeded" if the process could be completed successfully.
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