What is the TWINT Giving Portal?

This article explains what the TWINT Giving Portal is, how it works, and how your organisation can appear on it.

Overview

The TWINT Giving Portal is a donation platform integrated directly into the TWINT app. It allows organisations to collect donations through Switzerland’s most widely used payment app.

The portal is operated by RaiseNow’s partner TrueTurn and is connected to RaiseNow Hub. This enables efficient processing and management of donations.

Supporters can donate quickly and securely while keeping an overview of their contributions. Organisations can use the portal to increase visibility and reach new donors.

Key points

• Integrated directly into the TWINT app
• Managed by RaiseNow partner TrueTurn
• Available for RaiseNow Growth customers
• Enables one-off and recurring donations
• Supports campaigns to increase visibility

How it works

Appear on the TWINT Giving Portal

To be listed on the portal:

1. Be a RaiseNow Growth customer.
2. Ensure your organisation meets the eligibility criteria.
3. Contact the TWINT Giving Portal support team to apply: support@trueturn.com.

What is included

Organisation profile

Your organisation can create a profile on the portal.

This allows you to:

• Present your organisation with an image and description
• Be listed in categories and search results
• Collect donations directly via the portal

The organisation profile is included in the Growth plan at no additional RaiseNow cost.

Campaigns (additional costs apply)

You can increase visibility through targeted campaigns:

• Spotlight Campaigns
  Reach a broad audience across the TWINT app
• Featured Campaigns
  Promote specific projects with targeted visibility
• Emergency Relief Campaigns
  Mobilise donations quickly during crisis situations

Participation requires an active organisation profile. Additional terms and fees apply via TrueTurn.

Recurring donations (additional costs apply)

The portal supports recurring donations.

This allows you to:

• Build long-term supporter relationships
• Create predictable income streams
• Reduce administrative effort

Recurring donations are managed via RaiseNow Hub and work with most CRM integrations.

Additional information

• The TWINT Giving Portal is available to TWINT users in Switzerland
• Campaigns and recurring donations require an active organisation profile
• Terms and conditions are defined by TrueTurn