How can I find out if a payment was successful?

Unfortunately, it is not possible at the moment to automatically receive an email notification or a text message via SMS when someone makes a payment via a Touchpoint solution.

Our team of developers is already configuring this feature, but we can't tell you yet when exactly it will be available. Therefore we thank you in advance for your understanding and patience.

In the meantime, please note that you can still find the details of the transactions made via a Touchpoint solution in real time directly in the RaiseNow Hub.

To do this you must first log in to the RaiseNow Hub using this link: https://hub.raisenow.com/

Once you have logged in, you need to click on 'Transactions' in the left column to view all the transactions.

If a transaction is shown as "Succeeded", the payment has been confirmed by the customer.

If a transaction is shown as "Failed", this can be due to several reasons, you can read more about it in this article: 

Why is a transaction shown as "failed"?

By clicking on 'Details' in the list, a new column opens on the right where you can see the details of this transaction as well as the contact information of the person who made the payment, based on the data he/she filled in the payment form.

As far as the person making the payment is concerned: he/she will get an instant confirmation of the payment in his/her TWINT application, in the "Movements" section, as well as a confirmation email sent automatically from the RaiseNow Hub if you have enabled this option, as described in this article:

Confirmation emails in RaiseNow Hub

Do you eventually need to add additional user accounts for your organization? If so, please follow the instructions listed here:

How can I add one or more users for the same organization?

Please feel free to contact us by email (support@raisenow.com) if you have any questions.