How can I change my email address?

Do you want to change your email address for your login into the RaiseNow Hub?

Great- that is very simple:

1) Log in to the RaiseNow Hub with your existing email address

2) Navigate to "Settings" and "My Profile" in the menu on the left hand side

3) Under User Settings you will find your current email address. Click on "Edit" and change your email address 

4) Once the changes have been made, click on the "Save" button

5) A message will appear informing you that you have 24 hours to confirm your new email address. Until then, please use your existing email address to log in to the RaiseNow Hub

Please note: If your new email address is not confirmed within 24 hours, your current email address will be retained. The changes will therefore not be applied.

In case your new desired email address already exists in the RaiseNow Hub, then, unfortunately, no changes can be made.

More useful information and tips:

• Here you can find out how to change the recipient and the language of the payout reports.
• If you want to create more user accounts for your organisation, please follow the instructions in this article
• For information and tips on 2-step authentication, see the article Two- factor authentication and How can I update my mobile number for the 2-factor authentication?

If you have any questions, please contact us at support@raisenow.com