Can I change the type of a Touchpoint solution?

This article explains whether you can change the type of an existing Touchpoint solution in RaiseNow Hub and what alternatives are available.

Overview

Once a Touchpoint solution is created, its type cannot be changed. This is due to technical limitations. 

If you need a different setup, you can create a new Touchpoint solution at any time. There is no limit to the number of solutions you can create.

Key points

• Touchpoint solution types cannot be changed after creation
• You can create unlimited Touchpoint solutions
• You must create a new Touchpoint solution if you need a different type
• Each Touchpoint solution supports different features and payment methods

How it works

Create a new Touchpoint solution

If you need a different type:

1. Log in to RaiseNow Hub.
2. Go to Touchpoint solutions → Create solution.
3. Select the desired type.
4. Configure the solution and save it. 

You can find detailed instructions in the article How do I create a Touchpoint solution?

You can then use the new Touchpoint solution instead of the previous one.

Available Touchpoint solution types

TWINT Touchpoint solutions (only in Switzerland)

These Touchpoint solutions use only TWINT as payment method.

• TWINT Payments
  Receive payments with fixed or custom amounts.
  Supporter data is not collected.
   
• TWINT Payments Plus
  Receive payments and collect supporter data.
   
• TWINT Donations
  Receive donations, collect supporter data, and enable donation tax receipts.
  Includes the Cover the Fee option, more information in the article Provide the option to cover processing fees for TWINT donations
   

Touchpoint solutions with multiple payment methods

These Touchpoint solutions support payment methods such as credit cards, PayPal, Apple Pay, and Google Pay.

• Donations
  Receive one-off and recurring donations with supporter data.
   
• Payments Plus
  Receive one-off and recurring payments with supporter data.
   

Additional information

• You can find more details about the fees in the article What are the fees for a payment received with a Touchpoint Solution?
• If you no longer need a Touchpoint Solution we can deactivate it for you as described in the article How to delete or deactivate a Touchpoint solution
• It is not possible to assign different bank accounts to different Touchpoint solutions for the TWINT payouts. You can find more information in the article How to set up and update your bank account for TWINT payouts