Two-factor authentication

Are you already registered with your club or your organization in the RaiseNow Hub (hub.raisenow.com)? Great, then you have probably come across the Two-factor authentication already.

Why is the Two-factor authentication useful?

The Two-factor authentication is useful because it serves as an additional security factor to protect your RaiseNow Hub account, with all the important data of you and your club/organization. With the Two-factor authentication you will not only be asked to enter your personal password, but also to enter a numeric code. This is for your own security reasons and to prevent unknowns from logging into your account (even if they found out your password somehow).

PLEASE NOTE: For the above mentioned reasons it is NOT possible to switch the Two-factor authentication off!

In the RaiseNow Hub, you have the option to decide whether you would like to receive the confirmation code via SMS on your mobile phone or whether you would like to receive a generated numerical code from an authentication app to complete your Two-factor authentication.

To do so, please log in to your account at hub.raisenow.com

Navigate to Settings => My profile and select "Security".

Here, You will already see "Two-factor authentication" where you can choose between SMS authentication and app authentication. If you choose the option of SMS authentication, you will shortly receive a numerical code on your mobile phone in order to complete the login process. 

If you choose the option of app authentication, you will be asked to scan the code that appears in order to complete your login process with the generated token.

There are many different authentication apps available in the Google/Apple Store.
We recommend e.g. the Google Authenticator app or Twilio Authy but of course you can also choose another one.

Here are some examples

from the Google Play Store: Google Authenticator App or 2FAS App

from the Apple Store: Google Authenticator App

Under "Security" you can of course also change your password for your login.

Do you want to change your phone number for the login? Feel free to send us a message at support@raisenow.com and we will reset your current phone number for you so that you can enter a new one when logging in the next time.

If you have any questions, please feel free to contact us at support@raisenow.com