How to delete or deactivate a Touchpoint solution

This article explains how to delete or deactivate a Touchpoint solution in RaiseNow Hub. It also outlines current limitations and recommended steps to clearly mark unused solutions.

Overview

Touchpoint solutions cannot currently be deleted in RaiseNow Hub. However, they can be deactivated on request.

If you no longer want to use a Touchpoint solution, you should first rename it. This helps you and your team clearly identify inactive or unused solutions.

After renaming it, you can request our Customer Success team to deactivate it.

Key points

• Deletion of Touchpoint solutions is not currently supported
• Deactivation is possible on request
• Renaming helps prevent accidental use
• Deactivation must be requested manually

How it works

Step 1: Rename a Touchpoint solution

1. Log in to RaiseNow Hub.
2. Go to Touchpoint solutions.
3. Select the solution you want to update.
4. Click Edit in the action column.
5. Update the name (e.g. add “disabled”).
6. Click Update.

Step 2: Send your deactivation request

After renaming the Touchpoint solution you can contact our Customer Success team.

When contacting us, please make sure to include the following information:

• Name of your organisation
• Your email address
• Which Touchpoint solution should be deactivated.

Our Customer Success team will deactivate the Touchpoint solution that you no longer want to use and inform you once it is done.