Monitoring: Transferred transaction into the CRM

In this article, we will explain step by step how you can do your own CRMC monitoring in order to ensure that all transactions have been successfully transferred into your CRM.

Transaction Viewer

https://crmc.raisenow.com/transactions/?merchant-identifier=XXXXXX

With 'Time Interval' you can choose the time frame in which transactions will be displayed. Depending on which checkbox in 'Transfer Status' you check you will see the transferred or the not-transferred transactions.

If you would like to filter the not-transferred transactions, please tick the boxes for 'Transfer in Progress (42)' and 'Rejected (44)' and click on 'Query'. 

Below you find an overview of the different state of the transactions and their meaning. 

Status	Meaning	Description	OK
41	postponed	submission is postponed
42	in progress	should be transmitted within the next 1-2 minutes. In case it is not immediately transmitted, please inform the customer service.
43	Failed	The submission process failed which denotes an internal error.
44	rejected	The data item is rejected by the destination.
49	accepted	The data item is accepted by the destination.
9-	on hold	If there is a 9 before the code it means it was set on hold by the user e.g. 942

Tip: By clicking in the 'EPP Transaction Identifier' the transaction will automatically open in the RaiseNow Manager. 

To do so you need a login for our RaiseNow Transaction Viewer. Please send us a request to support@raisenow.com and we will provide you with a login similar to the RaiseNow Manager.

RaiseNow Manager

You can also see and filter which status a transaction has in the RaiseNow Manager. Open the tab transactions and scroll down all the filter options to get to the category "filter crm transfer"

If you select a specific transaction you can see the transfer status in the section "technical integration". Under the parameter "transfer_status"you will find one of the described above.

Please inform us about the not-transferred transaction by sending us the link to the transaction from the RaiseNow Manager in an email to support@raisenow.com.