For one-off donations, RaiseNow will refund credit card, TWINT, PostFinance and PayPal payments if the donor requests this. You can either send an email to support@raisenow.com and tell us the transaction ID or refund the transaction yourself. Here you'll find more information about reimbursing the donor yourself.
Please note that RaiseNow Free, SMS and Twint QR donations are not possible to be refunded through the RaiseNow Manager as they are paid out by FairGive - if requested, please directly transfer the money back to your donor)
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