A credit card is no longer valid - what happens to the donation subscription?

Patricia Buss -

If the donor's credit card has expired or the donation charge cannot be carried out for any other reason (such as the account limit reached, insufficient funds etc.), the system then triggers a message via the automated notification Webhook, which is then sent to the donor with the information of  the status of their donation.

The message contains a link through which the donor can add a new credit card. In addition, and for your own quality control you are able to find on the RaiseNow Manager the credit card expiry dates for recurring donations.

Furthermore the Organisation will receive simultaneously a bcc emailed copy of the message and can contact the donor if they wish to do so.

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