When completing the onboarding process to use RaiseNow Hub, you will need to put in your bank details to receive payouts. RaiseNow itself facilitates payouts only from transactions made with TWINT. You can read more about how payouts work here.
To ensure the legal and proper management of funds, RaiseNow requires payouts to be made exclusively to the official bank account of your organisation. This is required to prevent fraud and fulfil our compliance standards:
Please ensure that the bank account details you provide here are accurate and reflect your organisation’s official banking information. If there is a mismatch between your organisation name and the bank’s account holder name, payouts cannot be made.
Can I use my personal bank account?
No, we do not accept personal bank accounts. We require that the bank account belongs to your organisation.
Can I connect an international bank account?
No, your organisation has to be based in Switzerland with a Swiss bank account and a Swiss address in order to receive TWINT payouts. This also applies for Liechtenstein. If your organisation has multiple branches, you can sign up separately for each branch.
Can I change my official bank account later on?
If you’d like to change your bank account after onboarding, please contact our Customer Success Team via support@raisenow.com to help validate it. You will need to provide official documentation (eg. a bank statement or official certificate) to verify your new account. Make sure the document provided shows the IBAN, Account Holder and Bank Name of the new account.
Can I connect a specific touchpoint solution to a specific bank account?
No, you can only have one bank account attached to a RaiseNow account. If you’d like to have multiple payout banks, please open a new RaiseNow account.
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