Support for Internet Explorer 8 to 10

Patricia Buss -

On 12 January 2016, Microsoft officially discontinued the support of Internet Explorer (IE) versions 8-10. This means no more security updates are provided for IE8, IE9 and IE10.

We had to update our servers in the second and third quarters of 2016 due to security gaps. As a result, our donation forms (widgets) can no longer be displayed in these browsers with the default settings. More specifically, the secure connections (https) TLS 1.1 and 1.2 are not activated by default. However, these are required inter alia by the Payment Card Industry Data Security Standard.

If you want to draw potential donors with a protocol TLS less than 1.1 to your website, you can use API to check which protocols are currently being used:

You can find the API documentation at provides a JSON object with the tls version (tls_version) via Javascript.

Furthermore, in Internet Explorer 8, 9 or 10 TLS can be activated by using following settings:

  1. In the main menu of Internet Explorer, select Settings -> Internet Options
  2. In Internet Options, select the Advanced tab
  3. In the Security category, check TLS 1.1 and 1.2 to activate.
  4. Confirm with OK.
  5. Restart Internet Explorer.


Have more questions? Submit a request


Please sign in to leave a comment.
Powered by Zendesk